Delivery Terms and Conditions
Brisbane Metro: $450
Sydney Metro: $895
Delivery Zone 1
Zone 1 Standard Home Delivery Terms & Conditions
Download Zone 1 Standard Home Delivery Terms Conditions (PDF)
All final location standard home deliveries are referred to a third-party freight company and as such the delivery contract is made between the customer and the freight company direct. All freight charges are paid direct to the freight company on the day of delivery. Aqua Pulse Spas is not the freight company and will not be held responsible for any damages caused to you or your property by the freight company, your acceptance of these terms releases Aqua Pulse Spas from damage to property. It is the customers responsibility to make sure that the appropriate insurances are in place before the delivery takes place.
It is the customer’s responsibility to ensure that the contracted freight company has the required access for the product to be delivered to the final location chosen by the customer. At no time will Aqua Pulse Spas be held responsible for a product which cannot be placed in the final location chosen by the customer. The freight company also will not place the product in a final location if the freight company deems it to be unsafe to do so or that it will cause damage to the product itself. If the product needs to have part of or all its protective packaging removed to complete the delivery the liability for damage to the product and property passes to the customer. You will be asked to sign a release for damage to property form if you wish the delivery company to proceed past this point.
Prior to the customer signing for the goods being received the freight company will unwrap the goods for inspection, the freight company will not remove the product pallet & packaging from your site.
If you choose not to unwrap the product for inspection or the product remains wrapped for any reason whatsoever you are taking liability for any damages found on that product once unwrapped.
All Zone 1 standard home delivery prices are quoted as a standard delivery which requires the following to be confirmed by the customer:
Measuring your chosen delivery route, you will need to consider the following:
Most deliveries will be made with the spa standing upright placed on a 10mm thick nylon slide board and the spa will be slid to the final location. If trolleys are required to complete the delivery you will need to allow a further 33cm in the products height for the trolleys to be placed underneath the product. For either delivery you should also allow a further 10cm in width to allow for a safe clearance for the spa to travel through. You need to make sure that there is clear access in height and width along the delivery route please consider: Gate heights & widths, overhanging gutters, air- conditioners, trees etc, is there enough corner clearance for turning the spa and is the route free of steps and raised areas such as garden beds and retaining walls? If going through a gate we will need a clear straight area on both sides of the gate equal to the length of the spa travelling through. When receiving a standard delivery your product will not be manually lifted along the delivery route. You need to make sure that there is clear access from the roadside to the final location for the product to be slid through which is free of steps and raised areas such as garden beds. If at any stage in your route prior to the final location the product cannot proceed any further on the slide board or trolleys the freight company will leave the product in the next best location possible. The freight company will advise you if they believe it is possible to get the product into your desired location. There may be the need for extra manpower, or they may require you to remove an obstacle. If this is to occur, you are still liable to pay the freight company the original agreed delivery charge on that day. The freight company will organize an alternate day to return to complete the delivery, this will incur additional freight charges.
Your final location must be on the same level as the slide board or delivery trolley. If your product requires lifting or lowering past this level this will not be a standard delivery and you must notify us prior to the delivery.
If you are not 100% certain that you have the access required for your delivery, please contact us prior to your delivery. If we do not hear from you prior to your delivery, we will take that as you confirming you have the required access for a standard home delivery.
Under no circumstances will Aqua Pulse Spas refund money for any delivery charges whatsoever.
Customer Collection Terms & Conditions
Download Customer Collection Terms & Conditions (PDF)
Customer Collections are available Monday to Friday 9am to 4pm. If you are collecting a spa the spa will be upright strapped onto a shipping pallet.
If you are collecting a spa from our warehouse you need to consider heat damage to the spa’s acrylic, jets & plastic fittings. Please make sure that you have the ability to get the spa from your vehicle to its final location and filled with water on arrival at your destination. Do not leave the spa sitting on a vehicle or exposed to heat without being entirely filled with water, the packaging on the spa will not protect it from heat damage even in under covered areas. When moving the spa do not drop the spa, we will not be held responsible for bubbles, holes or cracked acrylic and broken cabinets if you are collecting a spa. We will not assist you to tie down your product make sure you have the appropriate strapping and are capable of safely tying the product. We also will not move other items already on your vehicle please make sure your vehicle has enough space for your collection.
When collecting goods please ensure you have the appropriate insurances in place prior to collecting your goods as we do not insure you, your property, or the goods for any damages whatsoever.
Delivery Zone 2
Zone 2 Standard Home Delivery Terms & Conditions
Download Zone 2 Standard Home Delivery Terms Conditions (PDF)
Although Aqua Pulse Spas take payment for your delivery this is not a contract of delivery between Aqua Pulse Spas and the customer, the freight contract is between the delivering freight company and the customer. All final location home deliveries are referred to third-party freight companies and as such the delivery contract is made between the customer and the freight company direct. Aqua Pulse Spas is not the freight company and will not be held responsible for any damages caused to you or your property by the freight company, your acceptance of these terms releases Aqua Pulse Spas from damage to property. It is the customers responsibility to make sure that the appropriate insurances are in place before the delivery takes place.
It is the customer’s responsibility to ensure that the contracted freight company has the required access for the product to be delivered to the final location chosen by the customer. At no time will Aqua Pulse Spas be held responsible for a product which cannot be placed in the final location chosen by the customer. The freight company also will not place the product in a final location if the freight company deems it to be unsafe to do so or that it will cause damage to the product itself. If the product needs to have part of or all its protective packaging removed to complete the delivery the liability for damage to the product and property passes to the customer. You will be asked to sign a release for damage to property form if you wish the delivery company to proceed past this point.
Prior to the customer signing for the goods being received the freight company will unwrap the goods for inspection, the freight company will not remove the product pallet & packaging from your site. If you choose not to unwrap the product for inspection or the product remains wrapped for any reason whatsoever you are taking liability for any damages found on that product once unwrapped.
All Zone 2 standard home delivery prices are quoted as a standard delivery which requires the following to be confirmed by the customer:
Measuring your chosen delivery route, you will need to consider the following:
The product height will need to be increased on one side by 33cm to allow for the delivery trolley to be placed underneath the product. You should also allow a further 10cm in width to allow for a safe clearance for the spa to travel through. You need to make sure that there is clear access in height and width along the delivery route please consider: Gate heights & widths, overhanging gutters, air- conditioners, trees etc, is there enough corner clearance for turning the spa and is the route free of steps and raised areas such as garden beds and retaining walls? If going through a gate we will need a clear straight area on both sides of the gate equal to the length of the spa travelling through. When receiving a standard delivery your product will not be manually lifted along the delivery route. You need to make sure that there is clear access from the roadside to the final location for the product to be trolleyed through which is free of steps and raised areas such as garden beds. If at any stage in your route prior to the final location the product cannot proceed any further on the delivery trolley the freight company will leave the product in the next best location possible. The freight company will advise you if they believe it is possible to get the product into your desired location. There may be the need for extra manpower, or they may require you to remove an obstacle. If this is to occur, you are still liable to pay the freight company the original agreed delivery charge on that day. The freight company will organize an alternate day to return to complete the delivery, this will incur additional freight charges.
Your final location must be on the same level as the delivery trolley. If your product requires lifting or lowering past this level this will not be a standard delivery and you must notify us prior to the delivery.
If you are not 100% certain that you have the access required for your delivery, please contact us prior to your delivery. If we do not hear from you prior to your delivery, we will take that as you confirming you have the required access for a standard home delivery.
Once your goods are ready for your Zone 2 standard home delivery Aqua Pulse Spas will contact you and provide you with the loading date from our Queensland warehouse. Once you have accepted your loading date physical space on the truck gets allocated to you and we CANNOT cancel your space, if you do cancel your allocated space and we are unable to re-fill the space you will be liable for the delivery fee charged. The day your goods are loaded onto the truck we will then send you an email with contact details for the freight company. The freight company will contact you within 24 hours’ of taking possession of your spa to supply you with the delivery date and time estimate. Standard delivery times are between 6am to 7pm, you must accept delivery of your goods on the day and time requested by the freight company. If you refuse to take delivery on the requested time and day the goods will be returned to Aqua Pulse Spas in Yatala Queensland, and you will be liable for the initial freight charge as well as the return freight charges to return your goods to Aqua Pulse Spas. You will also have to pay the re delivery fee if you decide to have the goods re delivered to you.
Under no circumstances will Aqua Pulse Spas refund money for any delivery charges whatsoever.
Zone 2 Depot Customer Collection Terms & Conditions
Download Zone 2 Depot Customer Collection Terms & Conditions (PDF)
Although Aqua Pulse Spas take payment for your delivery this is not a contract of delivery between Aqua Pulse Spas and the customer, the freight contract is between the delivering freight company and the customer. All Zone 2 depot customer collection deliveries are referred to third-party freight companies and as such the delivery contract is made between the customer and the freight company direct. Aqua Pulse Spas is not the freight company and will not be held responsible for any damages caused to you or your property by the freight company, your acceptance of these terms releases Aqua Pulse Spas from damage to property. It is the customers responsibility to make sure that the appropriate insurances are in place before the delivery takes place.
Your goods will be delivered to a transport depot by a contracted freight company for you to collect the goods from there. Most depots only allow collection Monday to Friday 9am to 3pm, this does vary from depot to depot, so we recommend you contact the depot of your collection for their trading hours prior to going to site. Also check with the depot that all the items you have ordered are at the depot not just part of the items. For example, different sized items may be processed through the freight company to different departments within the freight company which causes multiple deliveries.
Once your goods have been booked in for collection from Aqua Pulse Spas, we will contact you via email with tracking details, you can use these details to follow the movements of your goods. Once your goods reach the depot you will be notified by the depot that your goods are ready for your collection. Make sure you confirm that all your goods have arrived and not just some of your goods. Once notified that all your goods are at the collection depot you must collect them within five working days to avoid storage charges or the goods being returned to sender. If your goods are not collected within five working days and the depot returns your goods to sender, you will be liable for the initial freight charge as well as the return freight charges to return your goods to the sender. You will also have to pay the re delivery fee if you decide to have the goods re sent to you.
When collecting a spa from a depot you need to consider heat damage to the spas acrylic, jets & plastic fittings. Please make sure that you have the ability to get the spa from your vehicle to its final location and filled with water on arrival at your destination. Do not leave the spa sitting on a vehicle or exposed to heat without being entirely filled with water, the packaging on the spa will not protect it if from heat damage even in under covered areas. When moving the spa do not drop the spa, we will not be held responsible for bubbles, holes or cracked acrylic and broken cabinets if you are collecting a spa.
Under no circumstances will Aqua Pulse Spas refund money for any delivery charges whatsoever.
Zone 2 North QLD Home Curbside Delivery Terms & Conditions
Download Zone 2 North QLD Home Curbside Delivery Terms & Conditions (PDF)
Although Aqua Pulse Spas take payment for your delivery this is not a contract of delivery between Aqua Pulse Spas and the customer, the freight contract is between the delivering freight company and the customer. All home curbside deliveries are referred to third-party freight companies and as such the delivery contract is made between the customer and the freight company direct. Aqua Pulse Spas is not the freight company and will not be held responsible for any damages caused to you or your property by the freight company, your acceptance of these terms releases Aqua Pulse Spas from damage to property. It is the customers responsibility to make sure that the appropriate insurances are in place before the delivery takes place.
The freight company will deliver your goods curbside, customer assistance is required to unload your goods off the truck. If you have enough people on site to move the spa the driver will help you move the spa with the use of his equipment.
When your spa is delivered you need to consider heat damage to the spas acrylic, jets & plastic fittings. Please make sure that you have the ability to get the spa from your curbside to its final location and filled with water on arrival. Do not leave the spa exposed to heat without being entirely filled with water, the packaging on the spa will not protect it if from heat damage even in under covered areas. When moving the spa do not drop the spa, we will not be held responsible for bubbles, holes or cracked acrylic and broken cabinets.
Once your goods are ready for your Zone 2 home curbside delivery Aqua Pulse Spas will contact you and provide you with the loading window dates from our Queensland warehouse. The loading window is a five working day period, we can’t tell you the loading date until the truck physically arrives to our warehouse. Once you have accepted your loading window dates physical space on the truck gets allocated to you and we CANNOT cancel your space, if you do cancel your allocated space and we are unable to re-fill the space you will be liable for the delivery fee charged. The day your goods are loaded onto the truck we will then send you an email with contact details for the freight company. Once the freight company get closer to your address, they will contact you at least 24 hours’ prior to supply you with the delivery date and time estimate. Depending on your location your delivery may take up to one week to arrive. Standard delivery times are between 6am to 7pm, you must accept delivery of your goods on the day and time requested by the freight company. If you refuse to take delivery on the requested time and day the goods will be returned to Aqua Pulse Spas in Yatala Queensland, and you will be liable for the initial freight charge as well as the return freight charges to return your goods to Aqua Pulse Spas. You will also have to pay the re delivery fee if you decide to have the goods re delivered to you.
Under no circumstances will Aqua Pulse Spas refund money for any delivery charges whatsoever.