Delivery Terms & Conditions

All deliveries are referred to a third party freight company and as such the delivery contract is made between the customer and the freight company direct. It is the customer’s responsibility to ensure that the contracted freight company has the required access for the product to be delivered to the final location chosen by the customer. At no time will Aqua Pulse Spas be held responsible for a product which cannot be placed in the final location chosen by the customer. The freight company also will not place the product in a final location if the freight company deems it to be unsafe to do so or that it will cause damage to the product itself. All delivery prices are quoted as a standard delivery which requires the following four steps to be confirmed by the customer: 1 Measuring your chosen delivery route. You need to consider the following: The actual product size will need to be increased on one side by 33cm to allow for the delivery trolley to be placed underneath the product. You should also allow a further 8cm on the opposite side to allow for the products packaging. 2 Restrictions in Height & Width along the delivery route. You need to make sure that there is clear access in height and width along the delivery route please consider: Gate heights & widths, overhanging gutters, air-conditioners, trees ect, is there enough corner clearance and is the route free of steps and raised areas such as garden beds and retaining walls? 3 Manual Lifting When receiving a standard delivery your product will not be manually lifted along the delivery route. You need to make sure that there is clear access from the roadside to the final location for the product to be trolleyed through. If at any stage in your route prior to the final location the product cannot proceed any further on the delivery trolley the freight company will leave the product in the next best location possible. The freight company will advise you if they believe it is possible to get the product into your desired location. There may be the need for extra man power or they may require you to remove an obstacle. If this is to occur, you are still liable to pay the freight company the original agreed delivery charge on that day. The freight company will organize an alternate day to return to complete the delivery, this will incur additional freight charges. 4 Final Location Your final location must be on the same level as the delivery trolley. If your product requires lifting or lowering past this level, you must notify us prior to the delivery. If you are not 100% certain that you have the access required for your delivery, please contact us prior to your delivery. If we do not hear from you prior to your delivery, we will take that as you confirming you have the required access. Customer Collection Terms & Conditions It is the customer’s responsibility to ensure that the product has been insured prior to it leaving our premises. We recommend you thoroughly check the quality of your product prior to collecting it from our premises. At no time will Aqua Pulse Spas be held responsible for any damage found on a product once it has left our premises. Depot Delivery Terms & Conditions When booking a depot delivery Aqua Pulse Spas will supply goods in transit insurance to a maximum valve of $1,000 per consignment for product damaged in transit including re delivery charges up until the arrival into the Depot of collection. Once you collect or have another party collect your product on your behalf it is then up to you to ensure your product remains insured. Even if you have requested for Aqua Pulse Spas to organize a third party to collect your item to have it delivered to your location, it is still your responsibility to ensure that your product remains insured once it leaves the depot of collection. We recommend that you fully inspect your product prior to removing it from the depot and if there is damage to the product it must be reported to the onsite depot manager before you or your forwarding third party sign for collection of the product. If damage is found, please sign the depot collection paper work as being damage with a description of what the damage is and take supporting pictures. Please notify Aqua Pulse Spas in writing of any damages and supply supporting images to Aqua Pulse Spas before removing your product from the depot. At no time will Aqua Pulse Spas be held responsible for any damage found on a product once it has left the depot. For complete coverage, we highly recommend you purchase goods in transit insurance to the full value of your item including re delivery charges.